Customer Service Supervisor
On-site · Charleston, West Virginia, United States
Job Summary
Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues. Supervise and coach CSR staff. Maintain and balance a working cash supply. Identify and assess customers' needs to recommend appropriate banking products and services. Process transactions accurately and efficiently, including deposits, withdrawals, and transfers. Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust. Work closely with Branch Manager and branch team to generate new business. Maintain accurate customer records and documentation in compliance with banking regulations. Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Required Qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in a banking or financial institution is a plus
- Excellent communication skills
- Proficient computer skills and familiarity with banking software and systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Professional demeanor and ability to build rapport with customers
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