Customer Service Supervisor
On-site · Wrexham, Wales, United Kingdom
Job Summary
As Customer Service Supervisor at Breedon, based at the Borras Regional Office in Wrexham, you will support the Customer Service Team to ensure a positive, efficient order-to-delivery experience. You will build and maintain a forward view of haulage and production capacity, escalate queries from drivers and hauliers, coordinate with Operations and Transport on disruptions, manage customer expectations regarding delivery times and service levels, and lead the development of a high-performing CS team while collaborating with Commercial to identify improvement opportunities.
Required Qualifications
- Experience of process improvement and driving efficiencies, ideally within logistics, distribution, transport or supply chain
- The ability to train, support and inspire team members to adopt a performance-focused and service-centred approach
- Strong interpersonal and negotiation skills
- Sound commercial awareness, including an understanding of costs, budgets and service performance
- The ability to remain calm and professional under pressure, including when dealing with challenging situations
- Strong problem-solving skills, with the ability to identify practical solutions that improve customer service and operational performance
- Excellent attention to detail and a right-first-time approach
- A positive, approachable leadership style and the ability to build strong working relationships across teams
- Previous experience or knowledge of the construction materials industry would be beneficial, but it is not essential
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