Customer Service - Sr Associate I
On-site · Thāne, Maharashtra, India
Thāne, Maharashtra, IndiaOn-siteFull TimeSenior LevelNot SpecifiedEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Job Summary
Customer Service - Sr Associate I at Fiserv handling back-office operational activities for cardholder credit-card queries; delivers accurate resolution, identifies customer needs, follows company guidelines with minimal supervision, and suggests process improvements to enhance efficiency; requires strong communication skills, typing speed, organizational ability, and flexibility in work hours.
Required Qualifications
- Excellent written, verbal, and interpersonal communication skills
- Proficiency and accuracy in typing, minimum typing of 40-50 words per minute
- Ability to organize, follow-up multiple tasks/details with accuracy and timeliness
- Ability to work flexible hours with rotational week-off
- Preference: Back-office, Card payment industry, customer support role experience
- Excel knowledge & Computer/Laptop proficiency
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