Customer Service Specialists fluent in Japanese
RemotePeru or Canada
Job Summary
Provide customer support in both Japanese and English across multiple communication channels, resolving inquiries efficiently and professionally. Follow Standard Operating Procedures and internal guidelines while accurately documenting all customer interactions and resolutions. Maintain strict adherence to data security, confidentiality, and technical requirements including full-disk encryption and active antivirus protection. Collaborate with internal teams to ensure a seamless customer experience within a performance-driven environment utilizing KPIs. This fully remote role begins part-time with potential transition to 40 hours weekly based on performance, requiring availability for any assigned shifts.
Required Qualifications
- Fluent in Japanese and English (written and spoken)
- Prior experience in customer service, contact center, or customer support roles
- Strong communication and problem-solving skills
- Comfortable working in a performance-driven environment with KPIs
- Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer
- Full-disk encryption (BitLocker or FileVault) enabled at all times
- Active antivirus/EDR software and firewall protection
- Secure Boot (Windows) or System Integrity Protection (macOS) enabled
- Must be available to work any assigned shift as required by operations
Desired Qualifications
- Initial part-time schedule with the potential to transition to 40 hours/week, based on performance
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