Customer Service Specialist with Turkish (m/f/d)

Enter and manage customer orders in the system, ensuring accuracy and timely processing. Monitor order status and proactively follow up with customers to provide updates and resolve issues. Facilitate clear communication between internal stakeholders including sales, supply chain, factory teams, and pricing departments. Handle invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints. Coordinate delivery logistics with warehouses and transport providers to ensure on-time shipments. Monitor stock levels and collaborate with supply and production teams to maintain product availability. Maintain a high level of customer satisfaction through responsiveness and a customer-first mindset. Fluency in Turkish is essential, with conversational English required. Minimum of one year of experience in customer service or order management is needed. Schedule includes in-person work Monday through Thursday with remote options on Flexible Fridays.