Customer Service Specialist with French
On-site · Poznań, Greater Poland, Poland
Job Summary
Customer Service Specialist with French: Direct contact with retailers and individual clients via email and phone to provide information on order status; timely and accurate processing of incoming customer orders from Miele retail partners; clarifying customer complaints; checking the ability to deliver, possibly offering alternative solutions and telephone product advice. Requires C1 level French and communicative English; relevant customer service experience; SAP or ERP experience; ability to build relationships with business partners and customers; strong attention to detail and accuracy. Based in Poznan, Poland (Poznan location mentioned).
Required Qualifications
- C1 level of French
- English communicative level
- relevant work experience in customer service
- experience with SAP or other ERP system
- ability to build relationships with business partners and customers
- attention to detail and ability to deliver accurate results
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