Customer Service Specialist
$41,600–$45,760 year
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull Time$41,600–$45,760 yearLarge
Full TimeLarge
Job Summary
Handle high volume inbound and outbound calls, quickly establishing relationships with customers while responding to requests regarding issues with previously installed products. Diagnose product problems, schedule service visits, and order necessary parts through manufacturers. Report customer escalations and emergencies directly to the General Manager and Customer Service Manager, keeping clients informed of any schedule changes. Provide a 5-star experience for all post-installation service needs.
Required Qualifications
- A passion for building relationships
- A desire to work independently, efficiently, and with high accountability
- A proven track record of success in customer service-related roles
- Charlotte, NC (ONSITE)
- Monday through Friday
- Must be able to handle high volume inbound and outbound calls
- Must be able to quickly establish relationships with customers
- Must be able to respond to customer requests (phone, email, website, other company employees)
- Must be able to report customer escalations/emergencies directly to the General Manager and Customer Service Manager
- Must be able to order necessary parts through manufacturers
- Must be able to schedule service visits when needed
- Must be able to keep customers aware of any service-related schedule changes
- Must be subject to a pre-employment screening process including a background check and drug screen
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