Customer Service Specialist
$41,600–$45,760 year
On-site · Columbus, Ohio, United States
Columbus, Ohio, United StatesOn-siteFull Time$41,600–$45,760 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Provide high-volume customer service support for the Columbus branch, handling inbound/outbound calls to assist customers with post-installation issues. Diagnose product problems, schedule service visits, order necessary parts from manufacturers, and communicate timely schedule changes. Escalate customer emergencies to the General Manager and Customer Service Manager as needed, ensuring 5-star service throughout interactions.
Required Qualifications
- Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization.
- A proven track record of success in customer service-related roles.
- A passion for building relationships.
- A desire to work independently, efficiently, and with high accountability.
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