Customer Service Specialist
On-siteLondon, Ontario, Canada
Job Summary
Process replacement, warranty, and spare parts orders in ERP systems while ensuring complete and compliant entry. Monitor delivery timelines by tracking orders and partnering with logistics to resolve delays. Support Sales and Account Managers with quoting and order validation to align pricing and delivery expectations. Coordinate urgent field service needs and manage inquiries regarding order status, tracking, and documentation. Resolve shipment issues through cross-functional collaboration to maintain strong order quality. This role is part of the NA Service and Customer Care team in London, Ontario, supporting water treatment and ultra-purification applications across municipal, industrial, and residential sectors.
Required Qualifications
- Post-secondary education or equivalent experience in a related field
- 3–5 years of experience in customer service, order management, or similar operations role
- Experience working with ERP and/or CRM systems (e.g., INFOR LN, SAP, Salesforce)
- Strong Microsoft Office skills, particularly Excel and Outlook
- Ability to manage high-volume work across multiple systems with strong attention to detail
- Reporting to the Customer Service Manager-Industrial and Municipal
- Location in London, Ontario
- On-site work requirement
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