Customer Service Specialist - Utica, NE
On-siteUtica, Nebraska, United States
Job Summary
Provide professional customer service via phone, email, and face-to-face interaction while serving as a liaison between customers, employees, and management. Safely weigh and grade inbound and outbound grain, process billing for products and services, and reconcile accounts receivable and payable statements. Maintain accurate records of customer transactions, inventory, and company transfers by balancing cash drawers and assisting with monthly inventories. Respond to customer inquiries and concerns, develop knowledge of credit policies and agricultural products, and manage internal mailings and filing systems. This full-time onsite role at the Rising City location supports daily grain and agronomy operations, with workload increasing during planting, application, and harvest seasons.
Required Qualifications
- High school diploma or GED
- Ability to communicate professionally and establish effective working relationships with customers and employees
- Strong customer service skills with the ability to respond to questions and concerns in a helpful and professional manner
- Comfort working with numbers, payments, billing, reconciliations, and detailed records
- Ability to learn grain grading procedures, CVA business processes, and software systems
- Basic computer skills and the ability to learn new technology quickly
- Ability to plan, prioritize, organize, and manage multiple responsibilities within established timelines
- Ability to remain organized and accurate while managing interruptions and changing priorities
- Uses logic and practical reasoning to identify and resolve problems
- Ability to use mathematics to perform calculations and verify transactions
- Understanding of fundamental accounting practices
- Ability to read, understand, and accurately complete business documents
- Ability to work collaboratively with others to accomplish shared goals
- Demonstrates self-motivation, dependability, and close attention to detail
- Works in a way that demonstrates safety is a priority and promotes a safe environment for employees and customers
- Values the highest ethical standard—our word is our bond
- Full-time, onsite position based at the Rising City location
Desired Qualifications
- Previous experience in customer service, office administration, banking, bookkeeping, agriculture, logistics, or a related area
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