Customer Service Specialist - TS/SCI w/Poly
$68,952–$93,288 year
On-siteAnnapolis Junction, Maryland, United States
Job Summary
Customer Service Analyst Associate at GDIT supporting our client. The role provides support via telephone, chat, and/or email to customers and technicians to ensure tickets are routed to the correct queues. Responsibilities include validating work requests for completeness and compliance, prioritizing daily tasks based on SLA and FIFO, and escalating issues when needed. Requires 1+ years of related experience, US citizenship, and TS/SCI with Poly clearance; work is onsite in Annapolis Junction, MD. Skills emphasized include communication, problem solving, data entry into databases, and experience with ticketing and queue management.
Required Qualifications
- High School Diploma/GED
- 1+ years of related experience
- TS/SCI w/ Poly clearance
- US Citizenship Required
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