Customer Service Specialist (Transfer Team)
Remote · Philippines or Egypt
Job Summary
Provide rapid and effective resolution of client issues by receiving and processing partner requests for online transfer bookings (order changes, additional services, incidents) through our CRM; advise clients and partners at all stages of using the online product (search, booking, changes); communicate with suppliers via email and phone; work with CRM systems and internal databases to support travel bookings; remote work from home with a flexible schedule (2 days on, 2 days off; 9:00–21:00 GMT+3) and KPI-based base salary with bonus; opportunity for continuous learning through seminars, trainings, and conferences. Interested candidates will undergo an assessment and HR interview as part of the process.
Required Qualifications
- English Proficiency: Upper Intermediate (spoken and written)
- Soft Skills: kindness, empathy, stress-resistance, politeness, responsibility
- Quick Learner
- Tech Requirements: functioning computer and microphone
- Travel knowledge: understanding of travel business and booking systems is an advantage
- Experience with CRM and booking systems is beneficial
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