Customer Service Specialist
On-siteEnglewood, Colorado, United States
Job Summary
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems. Process orders, quotes, and returns accurately and efficiently while providing product information and support related to surface enhancement solutions. Coordinate with internal departments to ensure timely fulfillment, maintain and update customer records in the CRM system, and troubleshoot issues with professionalism and urgency. Support the sales team with orders and follow-ups while multitasking multiple requests simultaneously. Work in an office environment handling prolonged computer use and lifting up to 15 pounds. Join a team delivering reliable equipment and technical expertise to manufacturers across aerospace, automotive, and defense sectors.
Required Qualifications
- High school diploma or equivalent
- Previous experience in customer service
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and CRM systems
- Ability to work independently and collaboratively in an office environment
- Attention to detail and strong organizational skills
- Technical aptitude or willingness to learn product specifications
- Must be able to lift up to 15 pounds at a time
Desired Qualifications
- Associate or bachelor's degree
- Knowledge of cutting tools, machining, and industrial tooling products
- Prolonged periods sitting at a desk and working on a computer
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