Customer Service Specialist

Respond to customer inquiries and resolve complaints across email, phone, social media, and live chat channels. Provide accurate product information and assist in-person shoppers in the showroom by processing transactions, pulling orders, and maintaining a positive sales environment. Handle returns, refunds, and cancellations while multitasking between customer interactions and administrative tasks. This on-site role in Grapevine, TX requires strong computer skills, proficiency in Microsoft Office, and the ability to communicate clearly and professionally.