Customer Service Specialist (Shopify Stores) | Remote | Indefinite Term Contract | Prepaid Medicine
Remote · Colombia
ColombiaRemoteContractMid LevelNot SpecifiedUnknown
Type
Contract
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Respond to customer inquiries via email and chat using Shopify and Gorgias; assist customers with technical product questions—sizing, fit, and performance fabrics; resolve order issues, returns, and exchanges with empathy and efficiency; maintain a clean inbox and deliver a CSAT score of 90% or higher; review customer feedback and surface insights to the product team; explore ways to use AI and automation tools to improve support workflows.
Required Qualifications
- Experience in eCommerce customer service
- Strong familiarity with Shopify (required)
- Experience with Gorgias or similar tools such as Zendesk or Intercom
- Exceptional written English with a natural, conversational tone
- High emotional intelligence and the ability to de-escalate situations with empathy
- A self-starter mindset capable of managing 30–80 tickets per day independently
- Comfort working a permanent weekend night shift aligned with US time zones
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