Customer Service Specialist
RemoteGermany
Job Summary
Collaborate daily with Print Development, Artwork Production, and Quality Control teams while managing ongoing printing and packaging projects. Process orders through SAP and internal systems, maintain customer data within the Product Lifecycle Management system, and monitor project progress with proactive communication. Respond to inquiries via phone and email, interpret reports to initiate actions, and create certificates, reports, and invoices. Support administrative processes, credit control activities, and sample shipment coordination. Participate in team meetings and contribute to process improvements. This role offers 100% remote work within Germany for a German-speaking specialist in the packaging industry.
Required Qualifications
- Experience in customer service, account coordination, or a comparable position
- Knowledge of the printing or packaging industry
- Experience with SAP or comparable ERP systems
- Excellent written and spoken German
- 100% remote work within Germany
- Full-time employment
- German-speaking
Desired Qualifications
- Ideally in corrugated packaging and/or flexographic printing
- Strong customer focus and enjoyment of direct customer contact
- Ability to communicate technical information clearly
- Very strong organizational skills and the ability to prioritize independently
- Proficient in MS Office, especially Excel, Outlook, and Word
- Team player with a positive, solution-oriented approach
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