Customer Service Specialist (Remote)
Remote
Job Summary
Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner. Assist clients with booking questions, modifications, cancellations, and special travel requests while providing clear, accurate information on destinations, documentation, and agency processes. Track and update customer details to ensure accuracy, then follow up before and after travel to confirm details and gather feedback. Handle client concerns with patience, empathy, and strong problem-solving skills. Fully remote flexibility with a lifestyle-friendly schedule. Strong verbal and written communication skills required, with travel industry experience a plus.
Required Qualifications
- Strong verbal and written communication skills
- High attention to detail and strong organizational habits
- Ability to learn new tools, software, and systems quickly
- A friendly, patient, and service-oriented attitude
Desired Qualifications
- Experience in customer service—experience in travel, hospitality, or tourism is a plus
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