Customer Service Specialist
On-siteIstanbul, Istanbul, Turkey
Job Summary
Enter and manage customer orders in the system, ensuring accuracy and timely processing. Monitor order status and proactively follow up with customers to provide updates and resolve issues. Facilitate communication between internal stakeholders including sales, supply chain, and pricing departments. Handle invoice tasks such as processing, corrections, and credit/debit notes while managing non-technical complaints. Coordinate delivery logistics with warehouses and transport providers to ensure on-time shipments. Monitor stock levels and collaborate with supply and production teams to maintain product availability. Maintain high customer satisfaction through responsiveness and a customer-first mindset. Fluency in English and minimum one year of experience in customer service or order management are required. SAP familiarity is an advantage. Join the international Customer Operations team in Kartal, Istanbul to support customers across Europe.
Required Qualifications
- Fluency in English
- Minimum of 1 year of experience in a similar customer service or order management role
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Excellent interpersonal and communication skills, with a proactive and solution-oriented approach
- Ability to work effectively in an international and multicultural environment
Desired Qualifications
- Familiarity with SAP or other ERP systems is a strong advantage
- Previous experience or academic background in logistics will be considered a plus
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