Customer Service Specialist - Pipeline Not Currently Hiring
$31,200–$41,600 year
On-siteSpringfield, Ohio, United States
Springfield, Ohio, United StatesOn-siteFull Time$31,200–$41,600 yearSmall
Full TimeSmall
Job Summary
Answer phones, texts, and emails while routing customers to the appropriate team member. Process rental payments, handle exchanges and returns, and answer general inquiries. Welcome shoppers in-store, manage store flow during busy periods, and assist with simple purchases. Coordinate with internal teams to ensure all customer needs are fully resolved and routine requests are handled without involving sales staff. When volume slows, shift to follow-ups, small projects, and maintaining organized records.
Required Qualifications
- Reliable and consistent attendance
- Strong communication skills
- Comfortable in a fast-paced environment
- Willing to take ownership
- Clear, confident communication
- Staying organized and detail-oriented
- Responding quickly and keeping things moving
- Staying calm under pressure
- Making decisions and owning them
- Genuinely enjoying helping people
- You enjoy helping people
- You stay organized and follow through
- You take ownership of your work
Desired Qualifications
- Customer service experience
- Musical background (helpful, not required)
- Basic tech comfort
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