Customer Service Specialist
On-siteGilbert, Arizona, United States
Job Summary
Interact directly with customers via telephone, electronic, or face-to-face channels to respond to inquiries promptly. Process orders, forms, applications, and requests while providing pricing, product, and delivery information. Formulate resolutions for customer issues and direct unresolved matters to appropriate resources. Utilize Microsoft Dynamics CRM to record interactions and coordinate with internal departments. Facilitate prospects through the new account credit process. Perform administrative tasks and support warehouse and storage processes. Work in an office setting, sitting or standing for extended periods, with occasional travel to customer sites.
Required Qualifications
- Strong computer skills and able to learn company systems and processes
- Strong verbal and written communication skills
- Ability to work proficiently in Microsoft Excel and Word
- Adheres to the companys values and ethical expectations
- Able to effectively multitask with a strong attention to detail
- Strong customer service skills
- Able to sit and stand for extended periods of time
- Able to move about office setting to complete responsibilities
- Able to move freely around work and customer sites
- Able to climb stairs, kneel, bend, and stoop
- Frequent use of phone, computer, and office equipment
- Able to lift up to 25 lbs
Desired Qualifications
- One (1) year inside sales experience desired
- Minimum one (1) year of B2B experience
- Trade or technical school (Certificate or diploma) in an applicable field
- Experience in transportation, lubricants, fuel, or a related industry
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