Customer Service Specialist
On-siteShah Alam, Selangor, Malaysia
Job Summary
Manage customer service operations for Omya segments in Malaysia by collecting customer information, analyzing needs, and maintaining accurate pricing and order data in SAP and Salesforce. Execute order management duties including inputting orders, coordinating with shipping and logistics, processing returns, and resolving complex complaints while adhering to QSHE compliance standards. Supervise junior representatives and support monthly book closing and stock reconciliation activities. Ensure all customer demands are resolved promptly with minimal delays, maintaining confidentiality and acting quickly in a fast-paced environment. Requires 5+ years of customer service experience with proficiency in SAP, Salesforce, and Mandarin.
Required Qualifications
- Minimum 5 years of prior experience in the areas of customer service, with the emphasis on manufacturing segment
- High degree of customer focus
- Solid expert knowledge of a specific segment
- Solid & professional communication skills both written and verbal
- Excellent organizational and interpersonal skills
- Computer skills and proficiency with automated sales systems
- Ability to act quickly and accurately and function in a fast-paced & dynamic environment
- Ability to perform multiple tasks under pressure and analyze problems with minimum supervision
- Ability to always maintain confidential information
- Working knowledge of Microsoft Word and Excel
- Excellent command of both oral and written local language and English
- Must be a good team player & contributor
- Readiness to travel occasionally
Desired Qualifications
- Experience in export/import transportation or international business in the industrial chemical market
- Working knowledge of Salesforce & SAP
- Command of both oral and written Chinese/Mandarin language
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