Customer Service Specialist
On-site · Berlin, State of Berlin, Germany
Job Summary
As a Customer Service Specialist, you will be the first point of contact for travellers, supporting their inquiries across multiple channels including email, phone, live chat, and social media. Key responsibilities include communicating between travellers and Omio, delivering high levels of customer satisfaction, and proactively improving service processes. The role requires strong communication skills, a native level of German, and fluent English, with additional languages valued. Candidates should have a passion for assisting customers, strong organisational capabilities, and the ability to thrive under pressure. Flexible working hours are required, and previous experience in customer service or sales is a plus.
Required Qualifications
- Fluent English language skills
- Native level German language skills
- Previous experience in customer service or sales (considered a plus)
- Superior communication and problem-solving skills
- Organisational skills
- Ability to work under pressure and towards set targets
- Flexibility in terms of working hours (late and weekend shifts)
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