Customer Service Specialist
On-site · Claysburg, Pennsylvania, United States
Job Summary
As a Customer Service Specialist, you will be the primary liaison between NPC customers and the final delivery components of a job or project, defining customer needs and turning them into NPC operational terms. You will establish and maintain strong business relationships with customers, understand their requirements, initiate production process documents, track and routinely communicate job status to internal and external customers, and identify opportunities to drive process improvements that add value. You will handle confidential data with sensitivity to protect customer and NPC information.
Required Qualifications
- Bachelor’s degree and demonstrated 1-3 years of successful customer service, sales, and/or business experience, or equivalent combination of education and experience.
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