Customer Service Specialist
$52,000–$62,400 year
On-siteOaks, Pennsylvania, United States
Job Summary
Act as the primary client contact post-qualification, addressing inquiries, processing purchase orders, and issuing order acknowledgments while maintaining high standards of service. Provide consistent status updates on existing projects and coordinate information across internal resources to ensure timely processing. Handle all order entry, check inventory at the time of order, and communicate job needs to the Production Team to meet delivery goals. Set up new customers in the ERP system with support from finance and tech teams, and initiate regular check-ins with targeted growth accounts per the sales plan. Requires 3+ years of manufacturing customer service experience, Excel and MRP proficiency, and relocation to Oaks, PA.
Required Qualifications
- 3+ years of manufacturing customer service experience
- Excel experience
- MRP experience
- Experience in a customer-facing role
- Ability to lift up to 20 lbs
- Mobility within an office environment
- Professional written and oral communication
- Customer relationship management: 3 years
Desired Qualifications
- 3+ years of manufacturing customer service experience preferred
- Experience in a manufacturing environment preferred
- Customer relationship management: 3 years (Preferred)
- Excellent interpersonal skills
- Ability to identify and meet customers' needs
- Strong attention to detail
- Self-starter and a problem solver
- Excellent organization and time management skills
- Proven ability to multitask
- Strong customer service orientation
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