Customer Service Specialist

Hybrid Customer Service Specialist role combining Front Desk Support and Customer Service in a call-center environment. Responsibilities include handling customer inquiries, logging detailed information (customer data, appliance model/serial, issue), coordinating with the service department, scheduling appointments, ensuring quality assurance, and resolving problems. Must excel in communication (verbal and written), work well in a team, and adapt to a fast-paced setting. 1+ years in a call service or similar role, with a high school diploma or equivalent. Location in Yarmouth, MA with hybrid work arrangement; benefits include competitive hourly pay, healthcare, 401k match, and paid time off.