Customer Service Specialist
On-siteUtica, Michigan, United States
Utica, Michigan, United StatesOn-siteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Respond to customer needs via phone, email, or approved sources while investigating and resolving complex complaints. Track delivery charts, analyze data to identify improvement areas, and schedule daily shipments by coordinating with traffic and distribution personnel. Print shippers, send ASNs, and investigate cumulative discrepancies to find root causes and implement process changes. Lead stock pullers during high demand or delays, train other CSS, and provide forecasting data to appropriate parties. Support off-hours issues and offer feedback to managers to foster a positive work environment.
Required Qualifications
- Bachelor's degree in business, marketing, communications, or equivalent experience in a customer-facing role, preferably OEM/automotive related
- Strong leadership and interpersonal skills
- Ability to analyze data, identify trends, and develop effective solutions
- Proficiency in Microsoft Excel and Word; excellent computer skills
- Demonstrated ability to work independently with minimal supervision, exercising independent judgment and discretion, while maintaining professionalism and decorum
- Strong problem-solving and conflict resolution skills
- Excellent communication skills - written and verbal
- Able to handle constant change; able to prioritize and manage time
Desired Qualifications
- Prefer knowledge of OEM quality and delivery KPIs
- Prefer knowledge of OEM customer-interfacing software / EDIs
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