Customer Service Specialist
On-siteHouston, Texas, United States
Job Summary
Greet and welcome salon clients professionally, managing their appointment scheduling and addressing inquiries. Collaborate with instructors and students to coordinate bookings, maintain a clean salon floor, and process cash register transactions. Handle client complaints professionally while promoting services and special promotions to encourage repeat business. Stay updated on industry trends and product knowledge to provide knowledgeable recommendations. Assist with administrative tasks and projects as needed. This role requires flexibility for evening and weekend shifts. Milan Institute is a leader in Allied Health, Business, and Cosmetology fields.
Required Qualifications
- Previous experience in a customer service role, preferably in the beauty or salon industry
- Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff
- Excellent organizational skills and attention to detail in managing appointments and salon operations
- Enthusiasm for working with students and supporting their learning and development
- Ability to multitask, work in a fast-paced environment, and adapt to changing priorities
- Flexibility to work evenings and weekends based on salon hours and client demands
Desired Qualifications
- High school diploma or equivalent
- Additional education or training in customer service or hospitality
- Proficiency in using salon management software or booking systems
- Basic knowledge of cosmetology services, terminology, and beauty product brands
- Professional appearance and grooming standards to represent the institution and maintain a positive salon environment
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