Customer Service Specialist / Live Chat Agent
On-siteKyle, Texas, United States
Job Summary
Respond to customer queries via email, live chat, video, phone, and social media channels while immediately escalating serious complaints. Liaise with colleagues or managers to find solutions and identify common problems for management review. Maintain knowledge of products and services by attending workshops and familiarizing yourself with new offerings. Obtain and share customer feedback to drive product improvements. Provide training to new hires and respect client confidentiality. Requires high school diploma or GED, with experience in Zendesk or Salesforce advantageous. Flexible hours and second language skills may be needed.
Required Qualifications
- High school diploma or GED
- Practical experience with help desk software, such as Zendesk
- Practical experience with CRM software, such as salesforce sales cloud
- Previous experience in a customer service role
- The ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skills
- Superb written and verbal communication skills
- The flexibility to work irregular hours, when required
Desired Qualifications
- Bachelor's degree in business, communications, or a related field
- The ability to speak a second language
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