Customer Service Specialist I
$34,091,200–$43,035,200 year
On-siteWarrenton, Virginia, United States
Job Summary
Provide friendly, helpful customer service to patrons and staff by operating a multi-line phone system, directing calls, and explaining programs. Conduct sales transactions using point-of-sale software and reconcile cash drawers while overseeing facility traffic and monitoring access to the upstairs space. Assist with facility supervision, room setup and tear-down for rentals and events, and perform light maintenance tasks requiring lifting up to 50 pounds. Maintain clear communication with staff and leadership to address issues promptly and ensure efficient use of Town equipment. This part-time role offers flexible hours including evenings and weekends, with potential holiday work for special events. Candidates must hold a valid Virginia driver's license and obtain CPR/FA certification within 30 days of hire.
Required Qualifications
- Minimum of six (6) months of related work experience in customer service
- Minimum of one (1) year customer service experience
- Previous supervisory experience
- Previous cash handling experience
- Previous building operations experience
- Knowledge of general office administrative practices
- Knowledge of principals of governmental organization and administration
- Ability to effectively communicate and interact with supervisors, members of the general public, employees, Town Officials and others involved in performance of job duties
- Ability to assemble reports in a concise, clear and effective manner
- Ability to use independent judgement and work with little direct supervision
- Ability to operate a computer, and other office equipment needed to perform job duties
- Proficiency in various software, including Microsoft Office suite
- Excellent interpersonal skills and ability to work in a team environment
- Valid Virginia (VA) Driver's License
- CPR/FA certification
Desired Qualifications
- Experience in recreational or educational activities
- Experience in cash handling
- Experience in building operations
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