Customer Service Specialist I
On-siteMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull TimeBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Respond to customer requests regarding quotes, product inquiries, order entry, and order management via phone, email, or internet. Process fulfillments, manage backlogs, and provide weekly backlog notifications. Analyze e-commerce orders to verify data for processing and deliver feedback on order status. Investigate and prioritize escalated problems from internal and external clients, maintaining communication throughout the resolution process. Support internal departments with rapid, professional responses to interdepartmental queries while adhering to defined service quality standards and processing metrics.
Required Qualifications
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification (Administration, chemical labs)
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years)
- In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role
- Excellent verbal and written communication skills
- Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances
- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
- Able to work upright and stationary for typical working hours
- Ability to use and learn standard office equipment and technology with proficiency
- Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
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