Customer Service Specialist I (32284)
$43,680–$47,840 year
On-site · Loma Linda, California, United States
Job Summary
Customer Service Specialist is responsible for responding to internal and external customer inquiries, proactively contacting clients to resolve outstanding issues, establishing long-term rapport with ordering clients, and guiding their orders through operational processes with ongoing and timely communication updates for both internal and external customers. The role sits within ABI Document Support Services, a leader in records retrieval and document management for legal and insurance industries, and requires strong organization, multitasking, and problem-solving abilities in a high-pressure environment.
Required Qualifications
- High School Diploma or equivalent
- Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales
- Familiarity with med-legal terminology and HIPAA requirements
- Must be a qualified typist with a minimum of 45 W.P.M.
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