Customer Service Specialist - Healthcare (San Antonio, Texas)
$35,440–$35,440 year
On-site · San Antonio, Texas, United States
Job Summary
As a Customer Service Specialist at GetixHealth, you will manage high-volume calls addressing billing, payments, medical claims, and coverage questions. Responsibilities include accurately resolving customer concerns, explaining billing information, and collaborating with peers for real-time problem-solving. This role demands strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Qualifications include a high school diploma, 1–2 years of customer service experience, and familiarity with healthcare-related processes.
Required Qualifications
- High school diploma or GED required
- 1–2 years of experience in customer service, ideally in a healthcare, insurance, or medical collections environment
- Proven experience working with multiple systems and databases in a fast-paced setting
- Strong verbal, written, and interpersonal communication skills
- Excellent problem-solving ability with a calm, empathetic approach
- High attention to detail and accuracy
- Ability to work independently and collaboratively to meet and exceed performance targets
- Comfort using Microsoft Office Suite and adapting to new technologies
Desired Qualifications
- Bilingual abilities are a plus
- Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred
- Basic understanding of medical terminology and the healthcare revenue cycle
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