Customer Service Specialist
$49,920–$54,080 year
On-siteOcean, Maryland, United States
Job Summary
Book customer orders accurately and support the full order process from entry through delivery. Act as the key customer contact to ensure timely, professional communication while coordinating with Sales, Operations, Finance, Production, Shipping, and the global Customer Service team. Support service-related requests including repairs, calibrations, and follow-up communication. Build strong relationships with customers and internal stakeholders to continuously improve the customer experience. Maintain accurate customer and order information in relevant systems. This Temp to Hire role is based out of the San Mateo, CA office.
Required Qualifications
- 2+ years of experience managing customer orders, order processing, and customer interactions with a proven track record of success
- Experience with Salesforce, Office 365, and D365
- Self-starter with a track record of exceptional performance and goal achievement
- Strong interpersonal and collaboration skills, with a genuine love for customer interaction and working with people
- Enjoys working in a global team environment and collaborating with colleagues and customers across different cultures
- Excellent skills in planning, communication, analytical capabilities, and attention to detail
- Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity
- Strong bias for action, a high sense of urgency, and the ability to drive results
- High standard of ethics and integrity
- Fluency in English
Desired Qualifications
- Bachelor's degree or higher preferred
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