Customer Service Specialist
On-siteVicenza, Veneto, Italy
Job Summary
Manage disconnection and cancellation requests for both B2C and B2B clients while driving recovery, retention, and loyalty efforts. Coordinate directly with Commercial, Technical, and Operational departments to ensure process consistency, oversee assigned client portfolios, and resolve complex cases through collaboration with the Operations Center, Legal Office, Contracts, and Credits teams. Provide continuous post-sales support, monitor customer satisfaction metrics, and identify critical issues with proposed corrective actions. This role requires two years of experience in customer service or commercial back-office functions, strong Office and CRM proficiency, and proactive problem-solving skills within a structured team environment.
Required Qualifications
- Esperienza di almeno due anni in ruoli di Customer Service, Back-Office Commerciale o Gestione Clienti
- Ottima padronanza del pacchetto Office e dei principali strumenti CRM
- Eccellenti capacità di comunicazione, ascolto attivo e problem solving
- Approccio positivo, collaborativo e proattivo
- Attitudine al lavoro di squadra in contesti dinamici e strutturati
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.