Customer Service Specialist
Remote · Bengaluru, Karnataka, India
Job Summary
Provide and process customer support for account issues, payments, and disputes. Conduct identity verification and documentation checks, escalate complex or fraud-related cases, log and update case details in internal systems, and investigate issues using internal tools and policy guidelines. Maintain performance metrics for response time, resolution rate, and quality standards. Participate in training to expand knowledge of the company, product, and role, and adhere to all company policies. Must have a High School Diploma or equivalent, strong verbal and written English, the ability to work independently on repetitive tasks, exceptional customer service and problem-solving skills, and experience with CRM software and financial services preferred. Shift is 6:30 pm - 3:30 am IST, with overnights and weekends; telecommuter-friendly with no mandatory in-office presence.
Required Qualifications
- High School Diploma or equivalent
- Strong verbal and written English
- Ability to work independently and stay focused during repetitive tasks
- Exceptional customer service, active listening, and problem solving skills
- Ability to multi-task across systems and maintain composure under pressure
- Proficiency with software, ideally CRM software, and strong typing skills
- Experience in customer service and financial services is preferred
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