Customer Service Specialist - GA
$31,200–$31,200 year
RemoteUnited States
Job Summary
Assist customers via phone, email, and live chat regarding product selection, order questions, and issue resolution. Use active listening to understand needs, recommend solutions, and maintain accurate records of interactions. Communicate clearly with internal departments to ensure timely order processing and delivery. Identify upselling and cross-selling opportunities while staying informed on product offerings and industry trends. Meet established performance metrics and contribute to projects supporting company growth. Maintain a stationary position for prolonged periods while performing repetitive tasks with attention to detail. Requires a dedicated home office with high-speed wired internet, a licensed Windows desktop, webcam, and USB headset. Full-time employment with flexible scheduling, PTO, and health benefits including dental, vision, and supplemental coverage.
Required Qualifications
- High school diploma or equivalent
- Ability to remain in a stationary position for prolonged periods while working at a computer
- Ability to communicate effectively with customers over the phone and via email or live chat
- Must be able to perform repetitive tasks, such as typing, with attention to detail
- High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
- Dedicated home office space, which is free from distraction, and with a door that can be closed and locked
- Personal desktop computer running a licensed version of Windows 10 or higher
- 19′′ flat panel monitor (minimum)
- Webcam
- Wired network connection
- USB headset with noise and echo cancellation for VOIP
- Modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes with iOS 17 or greater, or Android OS 12 or greater
- Ability to type at a minimum 40 WPM
Desired Qualifications
- Some college coursework
- Prior customer service experience
- Experience with Google Workspace and CRM systems
- Windows 11 preferred
- Multiple displays recommended and preferred
- Plantronics, Logitech, Jabra, Sennheer, Surf Onn, Discover, Microsoft LifeChat Series headset brands
- Apple or Samsung brand preferred for mobile phone
- Energetic individuals who have an interest in providing our clients' customers with excellent customer service support
- Someone who truly gets excited about making customers happy through understanding and solving their problems
- A problem-solver who is motivated to find solutions and create positive outcomes
- A great communicator who can connect, empathize, and build trust with customers
- A great listener who can connect with customers and understand their needs
- Organized and detail-oriented
- Energetic, adaptable, and excited to learn and grow in a fast-paced environment
- A proactive, positive attitude with a focus on solutions and customer satisfaction
- Ability to multitask and prioritize in a fast-paced environment
- Comfort with technology
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