Customer Service Specialist
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Answer inbound and outbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests. Partner with business lines to discern the best solution for each customer, often requiring independent judgment to manage competing priorities accurately and efficiently. Complete the 4-week Telephone Customer Service training program followed by a multi-week development cycle at the One Frost campus. This role is part of Frost's 150-year legacy of providing unparalleled banking services to customers throughout Texas.
Required Qualifications
- Flexible availability, including weekends
- Proven commitment to continuous improvement and a high attention to detail
- Excellent written and verbal communication skills
- 1+ years of experience in customer service, sales, or banking
- Experience in a customer contact center setting
- Proficiency in Microsoft computer applications
Desired Qualifications
- Completion of at least 30 hours of college coursework
- Bilingual in English and Spanish
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