Customer Service Specialist

Customer Service Specialist at Forest River, Inc. responsible for providing customer service and technical support to our dealer network via phone, email, written correspondence, and fax. Performs a variety of supporting roles for the Customer Service department, participates in cross-training, processes dealer parts orders and Warranty Claims, answers questions about claims, maintains records and reporting, and handles miscellaneous office duties. Requires attention to detail, intermediate computer skills with Microsoft Office, familiarity with RV/vehicle parts or electrical/technical systems, strong written and verbal communication, and a commitment to delivering exceptional customer service in a fast-paced manufacturing environment.