Customer Service Specialist for San Carlos
$38,376–$38,376 year
On-siteSan Jose, California, United States or San Carlos, California, United States
Job Summary
Customer Service Specialist at Goodwill of Silicon Valley (San Carlos/San Jose, CA). Responsibilities include customer assistance, cash register operation, and handling monetary transactions; opening/closing procedures; assisting with inventory, merchandising, and stock placement; maintaining a neat, safe store environment and following store policies; reporting problems to the store manager; requires basic arithmetic and English literacy; familiarity with equipment such as Ten-key/calculator, PC, printer, and cash register; emphasizes teamwork, safety, and adherence to company procedures. The role involves daily customer interaction, cash handling, and support for store operations across a nonprofit retail environment.
Required Qualifications
- Knowledge of general arithmetic (adding/subtracting) is required
Desired Qualifications
- Retail sales and /or cash handling experience strongly desired
- Basic ability to read and write in English
- Equipment Used
- Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register
- Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.
- Aptitudes/skills/temperament
- Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
- Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
- Ability to perform arithmetic, and count money/change quickly and accurately.
- Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
- Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
- Ability to move hands and fingers quickly to count money/change and operate cash registers.
- Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
- Ability to understand and communicate clearly in English.
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