Customer Service Specialist
On-siteDallas, Texas, United States
Job Summary
Answer incoming phone calls professionally, forward inquiries to appropriate internal parties, and assist with resident portal usage questions. Troubleshoot issues related to prospect and resident ledgers, complete resident welcome calls and emails, and support smart home account creation including lock access and realtor codes. Work independently to prioritize tasks in a fast-paced environment while collaborating with peers and organizational leaders. Perform duties Monday through Friday 9am–6pm, with occasional evening and weekend overtime. This role supports Evergreen Residential's mission to optimize returns for investors and residents in the single-family residential and build-to-rent sectors.
Required Qualifications
- High school or GED
- 1+ year of administrative or customer service experience
- Ability to work effectively under pressure
- Impeccable detail orientation
- Excellent organization skills
- Good time-management
- Effective problem-solving skills
- Intermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with Adobe
- Effective communication skills, both verbal and with ability to write clear and concise correspondence
- Proactive
- Self-directed
- Highly motivated
- Standard workdays are Monday through Friday 9am – 6pm
- Occasional evening and weekend overtime hours
- Regular typing
- Talking
- Hearing
- Seeing
- Reaching
- Repetitive motion
- Routine use of standard office equipment and computers
- Duties performed in a professional and safe manner
Desired Qualifications
- Property Management experience
- Previous experience using property management software
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