Customer Service Specialist
$38,792–$42,640 year
On-siteTerre Haute, Indiana, United States
Job Summary
Onsite Customer Service Specialist role focused on helping patients understand billing matters, insurance coverage, and financial responsibilities with empathy and accuracy. Responsibilities include assisting patients with billing inquiries (charges, insurance benefits, processing concerns), explaining coverage, collecting payments, establishing payment arrangements, maintaining accurate records, and collaborating with internal Revenue Cycle teams to ensure timely account resolution. Qualifications emphasize strong verbal communication, active listening, attention to detail, problem-solving, confidentiality, and a willingness to pursue CRCR certification within 9 months of hire. The position requires direct patient interaction in a professional healthcare environment and operates 8:00 AM – 4:30 PM ET.
Required Qualifications
- High school diploma or GED required
- Customer service experience required
- Healthcare, patient billing, revenue cycle, or call center experience preferred
- Certification: Certified Revenue Cycle Representative (CRCR) within 9 months of hire
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