Customer Service Specialist
$104,000–$104,000 year
On-siteHouston, Texas, United States
Job Summary
Serve as the primary liaison between DHL Supply Chain and the customer, ensuring operational excellence, inventory accuracy, and satisfaction across the account. Conduct inventory reconciliation, cycle count management, and physical inventory oversight while investigating and resolving discrepancies to maintain system accuracy. Communicate operational actions, results, and continuous improvement initiatives between the customer and leadership teams, ensuring contractual obligations are clearly understood and executed. Monitor site service levels and establish customer-specific work processes to ensure compliance with SOPs and contract requirements. Work Monday through Friday from 8:00 AM to 5:00 PM with an annual salary of $50,752.
Required Qualifications
- Inventory Management and Operations
- Primary point of contact with customer in regards to operational performance
- Communicate operational actions, results, improvements, and initiatives between customer and leadership teams
- ensure customer requirements, service expectations, and contractual obligations are clearly understood and executed
- Investigate and resolve inventory discrepancies to maintain inventory accuracy
- Manage monthly inventory reconciliation between DHL systems and customer systems
- Follow up on inventory-related issues within warehouse operations as needed
- High School Diploma
- 1-2 years in an administrative or similar role
Desired Qualifications
- SAP Experience
- Experience in supply chain, logistics, distribution, or warehouse operations
- Proficiency with Microsoft Office applications, including Excel
- Ability to analyze data, identify trends, and resolve operational issues
- Experience in inventory management, inventory reconciliation, cycle counting, and physical inventory processes
- Knowledge of inventory control systems and customer-facing operational processes
- Bachelor's Degree
- 2 years of Logistics industry experience
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