Customer Service Specialist - Desk Based
$31,200,000–$52,000,000 year
On-siteNottingham, England, United Kingdom
Job Summary
Provide high-level customer service by handling queries regarding quotes, invoices, complaints, and maintenance schedules via telephone or email. Register fault reports and dispatch them to appropriate service technicians while managing daily planning and guidance for the technical team. Coordinate progress on assignments between service technicians, field managers, and customers to ensure timely resolution. Optimize work processes through proactive contributions that improve team quality and efficiency. Maintain a customer-friendly attitude with strong communication skills, working independently in a dynamic environment focused on problem-solving and rapid switching between tasks.
Required Qualifications
- customer-friendly attitude
- excellent communication skills both written and spoken English
- independence
- problem-solving skills with the Customer as the central focus
- Proactive attitude and perseverance
- Experience in a Customer Service environment
- Living in the Nottingham area
- Quick learner and able to take and execute instructions
- Good computer skills, including MS Office package (Word, Excel, Outlook, PowerPoint, SAP)
Desired Qualifications
- You enjoy planning
- an eye for detail
- enthusiasm about quickly and proactively switching between Customers and with your colleagues
- You like a dynamic position and enjoy working together on improvements
- You get energy from planning, organizing, quick switching and Customer contact
- You are a driven and enthusiastic person
- Experience in a Customer Service environment is a plus
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