Customer Service Specialist
$35,360–$35,360 year
Hybrid · Fayetteville, North Carolina, United States
Job Summary
Customer Service Specialist who handles inbound/outbound calls, chats, and emails with professionalism; resolves inquiries, troubleshoots basic issues, processes orders and payments securely, and keeps accurate records. Maintains data security and confidentiality, meets SLAs, and collaborates with internal teams while managing corporate user accounts. Requires strong communication, multitasking, and problem-solving skills; hybrid/remote-eligible with a private home workstation. Location: Fayetteville, NC (US); remote-friendly environment. Preferred: experience in customer service or call center; FCRA-related compliance; ability to work independently and as part of a team.
Required Qualifications
- High School diploma or GED
- Strong computer and multitasking skills
- Excellent written and verbal communication abilities
- Ability to manage deadlines and prioritize tasks effectively
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