Customer Service Specialist
$43,222–$43,222 year
On-siteRamsey, Minnesota, United States
Job Summary
Answer member phone calls, analyze data, and resolve inquiries for both residential and business accounts. Manage external member relationships through multiple communication channels while collecting delinquent residential and commercial accounts professionally. Promote Conservation Improvement Programs and discuss current incentives to encourage member participation. Communicate effectively with internal departments and the community to meet member needs. Requires two years of customer service experience, computer proficiency, and a background in call center or collection work. Includes an annual bonus based on company performance.
Required Qualifications
- High school diploma or equivalent
- Two or more years' experience in a customer service role
- Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook
Desired Qualifications
- Inbound and outbound call center and/or collection experience
- Experience in a high-volume, inbound call center
- Ability to effectively work within a team environment and contribute to the achievement of departmental goals
- Must be focused on continuous learning, productivity and is results-oriented
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