Customer Service Specialist
On-siteClarkston, Michigan, United States
Clarkston, Michigan, United StatesOn-siteFull Time
Full Time
Job Summary
Manage customer inquiries, sales orders, and shipment status for assigned accounts while adhering to a 2-hour callback policy. Process returns, credit memos, and Bill of Lading requests to maintain accurate inventory levels and reduce freight costs. Analyze sales reports to evaluate performance, manage custom stock programs, and proactively plan external reports to ensure timely invoicing. Document product complaints and forward them to the Customer Service Manager. Participate in team meetings, Lean initiatives, and continuous improvement training to support overall customer satisfaction metrics.
Required Qualifications
- At least two (2) years of customer service experience
- Proficient in the use of all Microsoft® Office software: Word, Excel, Outlook, PowerPoint, Publisher
- Excellent organizational skills and the ability to manage multiple projects and prioritize daily tasks
- The ability to assume responsibility for projects, exercise initiative and judgment, then implement actions without direct supervision
- The ability to read and interpret, and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals
- Effective oral and written communication skills and the ability to communicate to a variety of different audiences
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Predictable and dependable attendance
- Proper lifting techniques
- Finger and wrist dexterity with repetitive motion
Desired Qualifications
- Experience in an industry related customer service department
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