Customer Service Specialist
On-siteMinneapolis, Minnesota, United States
Job Summary
Collaborate within the Customer Service team to improve the customer experience at every touchpoint by delivering exceptional support via phone and email. Guide customers through the entire journey from inquiry and order placement to post-purchase needs, including delivery, returns, and service requests. Aggregate information from systems like Help Scout, Shopify, and Great Plains while monitoring inventory and ETAs to communicate updates proactively. Partner with Product, Ecommerce, Logistics, Retail, and Accounting teams to facilitate delivery appointments and resolve unique situations. Work closely with fellow specialists to build knowledge and solve problems collectively.
Required Qualifications
- Skilled communication via phone and email
- 2+ years customer service experience
- Position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available)
- Applicants must be currently authorized to work in the United States
Desired Qualifications
- You are passionate about cultivating a diverse and inclusive culture
- A relationship builder. You strive to foster meaningful professional connections
- You use excellent listening and communication skills to work with customers and colleagues alike, to find resolutions and improve the customer experience
- You understand the importance of the role's accountabilities and responsibilities. You have a high attention to detail and take pride in doing things right
- You are self-driven with a strong work ethic and work well with minimum supervision
- Holistic thinker. Multi-tasker. Team player
- Empathetic to the max
- Curious to learn new products and systems
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