Customer Service Specialist - Bilingual preferred

Coordinate service inquiries via telephone, website, fax, and walk-in channels to provide prompt access within the Empath Health Network of Care. Articulate customized information regarding programs and services while facilitating appointments through effective triage using the Care Navigation protocol. Work with patients, families, and community providers to ensure accurate referrals are inputted into electronic medical records consistently and in real time. Maintain patient confidentiality while addressing concerns through calm, empathetic listening. Provide contact information for hospices outside the service area as needed. Schedule Monday through Friday, 10am to 6:30pm, with flexibility for coverage outside normal shifts. Bilingual skills preferred.