Customer Service Specialist - Bilingual
$68,000–$68,000 year
On-siteOntario, Canada
Job Summary
Customer Service Specialist - Bilingual responsible for delivering a superior customer experience as the primary point of contact for internal and external customers, handling order processing via email, fax, and SAP, and supporting the Customer Service Manager with daily operations. Acts as a Subject Matter Expert with strong business acumen, coordinates training and onboarding for new team members, monitors and resolves complex inquiries, and supports sales with order management, issue resolution, and data analysis. Includes compliance with company policies, reporting, coaching of teammates, and preparation of materials for management meetings. Requires 5+ years of technical customer service experience, degree or diploma, and French/English bilingual capabilities; proficient in SAP and MS Office; ability to manage high-volume work and collaborate across teams.
Required Qualifications
- A Degree or a Diploma from a reputable school
- A minimum of 5 years’ customer service experience in a strong technical environment
- French/English bilingualism is required
- Must demonstrate the ability to manage complex and heavy work volume within time constraints
- Solid experience with SAP order management system
- Excellent verbal and written communication skills
- Strong ability to identify, analyze, and solve problems
- Self-motivated and consistently approach tasks with a positive, proactive attitude
- Proficiency in MS Office: Outlook, Word, Excel, and PowerPoint
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