Customer Service Specialist - Beloit, KS
On-siteBeloit, Kansas, United States
Job Summary
Weigh and grade inbound and outbound grain, perform billing for grain and agronomy products, and reconcile accounts payable and receivable. Balance the cash drawer, manage filing processes, and process incoming mail. Provide high-level customer support via telephone, email, or face-to-face interaction, acting as a liaison to resolve complaints and enhance the customer experience. Maintain knowledge of products and services while ensuring safety compliance and attending related trainings. Perform other duties as assigned in a collaborative environment. Central Valley Ag is a farmer-owned cooperative providing products in grain, agronomy, feed, and energy.
Required Qualifications
- High School or GED diploma
- Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers
- Works in a way that demonstrates safety is a priority
- Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable
- Ability to multi-task several assignments simultaneously and establish job priorities
- Works well with others to achieve a common goal
- Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems
- Has a good understanding of basic computer skills and the ability to learn how to use software quickly
- Has the ability to work with others to resolve customer complaints
- Exhibits self-motivation, the ability to multitask and pay close attention to small details
- Displays the ability to work in a collaborative and team oriented environment
- Must be able to use mathematics to solve problems and to perform calculations
- Use and understanding of fundamental accounting skills required
- Ability to read and interpret documents required
- Must have the ability to develop content for customer/patron and prospect correspondence
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